Shipping policy

Thank you for shopping with us. We take pride in delivering your orders safely and efficiently, ensuring that every item reaches you in excellent condition. This Shipping Policy explains how we handle order processing, delivery times, and customer responsibilities once a purchase is made.

After your payment is successfully received, our fulfillment team prepares your order for dispatch. Most items are shipped within one to three business days, not including weekends or holidays. As soon as your order is shipped, you will receive a confirmation email containing a tracking link so that you can follow your package’s progress in real time. Please allow some time for tracking information to update once your shipment leaves our facility.

Delivery times vary depending on your location and the selected shipping method. Standard international shipping may take between seven and fifteen business days, while faster courier options can often arrive in under a week. Please keep in mind that unexpected delays—such as customs inspections, weather events, or courier issues—may occasionally affect delivery schedules.

All applicable shipping costs are clearly displayed during checkout before your order is finalized. Occasionally, we may provide free shipping or promotional discounts, which will be announced on our website or during special events.

If your delivery address is outside our domestic region, customs fees or import taxes may apply depending on your country’s regulations. These charges are not included in our product prices or shipping rates and are the customer’s responsibility. We are unable to control or estimate such additional costs, nor can we reimburse them once incurred.

Customers are advised to double-check their shipping details before confirming an order. Incorrect or incomplete addresses may result in delivery issues or lost packages, and we cannot accept responsibility for shipments sent to an inaccurate address.

If your package appears delayed, lost, or arrives in unsatisfactory condition, please contact our customer service team at tech@bambuutensiliobr.com. We will promptly investigate the situation with our shipping partners and provide you with updates or assistance in resolving the matter.

Your satisfaction is our priority, and we strive to make every delivery smooth and dependable. Should you have any questions or concerns regarding shipping or delivery times, do not hesitate to reach out to us at tech@bambuutensiliobr.com.