Refund policy

We value your satisfaction and aim to make every shopping experience a pleasant one. If you are not fully happy with your purchase, we are here to assist you with a fair and transparent return or refund process.

To request a return, please reach out to us at tech@bambuutensiliobr.com within a reasonable period after receiving your order. Items must be returned in their original, unused condition with all tags, packaging, and accessories intact. Products that have been used, altered, or damaged after delivery may not be eligible for return or refund. Once we receive your return, our team will inspect it and notify you of the outcome by email. Approved refunds will be issued to the same payment method used for the purchase, and processing time may vary depending on your bank or payment provider. Shipping fees are generally non-refundable unless the return is the result of a defective product or an error on our part.

If you would like an exchange, we can arrange one for the same item in a different color, size, or variation if stock is available. For hygiene and safety reasons, certain items such as pet-related accessories that have been used or come into contact with animals cannot be accepted for return or exchange.

We recommend using a secure, trackable shipping method when sending returns, as we cannot assume responsibility for packages lost or damaged during transit. If your order arrives damaged, faulty, or incorrect, please contact tech@bambuutensiliobr.com as soon as possible with your order information and a brief description of the issue. Our support team will review your request and provide an appropriate solution such as a replacement or refund.

This Return and Refund Policy may be revised or updated without prior notice. The most recent version will always be available on our website to ensure transparency and clarity.